Customer Care
What rental plans do you offer?
Are the rentals affordable?
Is insurance included?
Can I get unlimited miles?
Is maintenance included?
What is your cancellation policy?
Our cancellation policies vary, depending on the type of reservation you've made:
If you wish to cancel before your rental pick-up time, you must cancel and request a refund with one of our trusted agents. Once cancelled, we will credit you within approximately seven business days. Credits will be applied to the same card with which you prepaid. You will incur a $50 processing fee if you choose to cancel a prepaid reservation 24 hours prior to the rental pickup time. If you need to cancel, we will refund the full prepaid amount less a $150 USD processing fee, during the 24 hour period prior to the scheduled pick-up time. If you do not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, no portion of the prepaid amount will be refunded. If you return the vehicle before the original return date, you will not be refunded any portion of the payment.
Drive with Surge Rental
Get reliable cars for your delivery needs. Stay on the road and deliver with ease.